Shipping Policy

Last updated: 30/05/2026

Thank you for shopping with FLOW.

Order Processing

All orders are processed within 1–2 business days.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, processing times may be slightly longer. If there is a significant delay with your order, we will contact you via email.

Shipping Timeframes

Estimated delivery times are:

Australia

• 6–12 business days after dispatch

Please allow a total estimated timeframe of 7–14 business days from the date your order is placed to receive your order.

Delivery times are estimates only and may vary due to factors outside our control, including carrier delays, weather events, customs processing, or periods of increased demand.

Shipping Costs

Shipping costs are calculated and displayed at checkout unless otherwise stated.

Any promotional free shipping offers will be clearly displayed on our website.

Order Tracking

Where available, tracking information will be provided via email once your order has been dispatched.

Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.

Incorrect Shipping Information

Customers are responsible for ensuring their shipping address is accurate at the time of purchase.

FLOW is not responsible for delays, lost shipments, or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Shipments

If your order has not arrived within the estimated delivery timeframe, please contact our support team and we will assist in investigating the shipment.

Contact Us

For shipping enquiries, please contact:

Email: hi@officialflow.com.au

We aim to respond within 1–2 business days.